BCH’s eight owned-and-operated primary care clinics are pleased to
offer Live Better, a more personal and coordinated approach to medical
care. Live Better is guided by the philosophy of a national health care
movement known as Patient-Centered Medical Home (PCMH). Our Live Better
clinics have received national recognition as certified patient-centered
medical homes from the National Committee for Quality Assurance (NCQA),
a private, non-profit organization dedicated to improving health care quality.
Live Better makes you the central focus of a dedicated Care Team led by
your primary care provider, working with you to meet your health needs.
What is the Live Better Approach to Care?
The Live Better approach to care offers many benefits, including:
Personalized, team-based care led by your primary care provider and supported
by your Live Better care team
A collaborative approach that makes you a full partner in your health care
Coordination of care across our network of BCH specialists, clinics and hospital
Enhanced communication with your Live Better care team by phone and online
A proactive approach to your health care with periodic reminders sent to
you regarding recommended preventive care
Expanded access to care through same-day appointments, extended clinics
hours and after-hours clinical advice
Who is on My Live Better Care Team?
Your Live Better care team starts with you, but also includes:
Your primary care provider, who may be a doctor, nurse practitioner or
physician assistant
An after hours clinical advice nurse
An Integrated Clinical Services (ICS) Team that includes registered nurse
care managers, transitional care nurses, pharmacists, behavioral health
specialists and a diabetic educator
What Does the Integrated Clinical Service Team Offer?
A registered nurse care manager who may partner with you to create, manage
and fulfill your personal health care goals, coordinate your care both
in the clinic and throughout your network of specialists, and educate
you on your health conditions and your options for care.
A transitional care nurse is available to assist you if you are admitted
to the hospital and will require support transitioning home.
Behavioral health specialists are available in each clinic and can provide
therapeutic interventions, new coping skills, treatment recommendations
and referrals to other services to help you reach your mental health and
behavioral health goals. Please ask your primary care provider for more
information about this service.
A clinical pharmacist determines whether your prescribed medications are
optimally meeting your needs and goals of care.
A diabetic educator educates and supports people with diabetes. Education
is provided in a classroom or one-on-one setting.
How do I get the Most from Live Better?
In order to get the most benefit from our Live Better approach, it is important
to be an active member of your Live Better care team. Here are some ways
you can do this:
Bring a list of concerns/questions to each appointment.
Speak openly with your Live Better care team and ask them to explain anything
you do not understand.
Provide your Live Better care team with a complete list of your prescription
and herbal medications, supplements and vitamins, as well as a list of
any other health care professionals you have recently visited.
If you receive medical care outside of your Live Better clinic, ask your
health care professional to forward a copy of your records to your Primary
Care Provider.
