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Patient & Family Advisory Council

group photoThe Patient and Family Advisory Council is dedicated to helping Boulder Community Health improve our ability to meet the needs of our patients. PFAC members play an important role in improving care by providing feedback from the patient perspective on treatment, the overall experience and access issues throughout the continuum of care.

Since PFAC members are all former patients or family members of patients who have received care within the BCH network, each provides a distinct and informed external perspective. With their invaluable feedback, BCH can assess what we are doing well, and identify areas in need of improvement—particularly in the area of patient experience.

Here are just a few of PFAC’s 2017 accomplishments:

  • Jump-started a system-wide initiative to enhance empathetic listening by doctors and staff in order to better understand the needs of patients and their loved ones (BCH Listens)
  • Developed useful recommendations for simplifying billing information
  • Improved the hospital check-in experience
  • Reviewed patient-facing component of the new electronic health record

Click here to learn more about requirements for membership. You can also contact us at PFAC@bch.org.

Important Information

Boulder Community Health is following current guidelines from the Centers for Disease Control and Prevention (CDC) that call for patients and visitors to continue wearing masks at Foothills Hospital and all BCH patient-care facilities.

People 12 and older are eligible for the COVID-19 vaccine. For updated Vaccine Clinic hours and general vaccine info, please visit our vaccine page.