Compliance

Your Privacy Rights, Patient Rights and Responsibilities, Compliance and Other Important Policies

As a hospital patient, you have specific rights and corresponding responsibilities.
Please review the following documents to learn more:

• Patient Rights & Responsibilities
• Derechos y responsabilidades del paciente
• Notice of Non-Discrimination
• Aviso de No Discriminación
• Social Media Policies

Language Assistance

BCH provides free language assistance. For more information, click here.

Our Limited English Proficiency policy is here.

Disability Services

Our Adaptive Equipment Services policy is here.

Medical Information Policies

We want you to understand how medical information about you may be used and disclosed and how you can get access to this information. To learn more, click below:

• Joint Notice of Privacy Practices
• Aviso conjunto de prácticas de privacidad

Health Insurance

Boulder Community Health endeavors to provide broad access to medical services for residents of our community. As part of that commitment, we try to obtain contracts with a wide range of insurance companies and managed care organizations.

Please confirm the details of your coverage directly with your insurance company.

Compliance Policies

Colorado state law requires hospitals receiving Medicaid payments to have written policies for complying with specific federal and state laws related to Medicaid. Boulder Community Health's compliance policies are outlined in the links below:

• Auditing and Monitoring
• Business Courtesies to Potential Referral Sources
• Code of Conduct
• Conflict of Interest
• Education and Training
• Investigations and Response to Compliance Issues
• Program Structure and Responsibilities
• Reporting Issues and Concerns

Concerns about Quality or Safety

Should you have concerns about the quality or safety of your care that have not been resolved, it is your right to lodge a grievance with the Joint Commission or the State of Colorado directly, regardless of whether you have first used the hospital’s grievance process. Complaints may be filed with either of these agencies:

Colorado Department of Public Health and Environment, HFEMSD-C1
4300 Cherry Creek Drive South
Denver, Colorado 80246-1530
For more information:
https://www.colorado.gov/pacific/cdphe/health-facilities-complaints
303-692-2827 or 1-800-886-7689, ext. 2827

In writing to: The Office of Quality and Patient Safety
The Joint Commission
Mail: One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Online: https://www.jointcommission.org/report_a_complaint.aspx
Fax: 630-792-5636

Social Media Policies

Guidelines for those who wish to interact with Boulder Community Health through social media.

Please remember that information posted on any of our social media pages should not be considered medical advice and shouldn't replace a consultation with a health care professional. Also, we suggest that you exercise caution when posting medical information on any of our social media sites and that you not disclose personal identifiable information like your location, medical record number, financial information, etc.

Boulder Community Health reserves the right to remove, block or mute any comment or social media user if their social media interaction with BCH is any or all of the following:

• Is abusive
• Is off-topic
• Makes personal attacks
• Promotes hate of any kind
• Uses foul language
• Suggests or encourages illegal activity
• Is blatantly spam
• Is blatantly advertising services, products or sites
• Contains personal information