Listening Tools and Resources
When Patients and Their Families Feel Like Hostages to Health Care by Leonard L. Berry, PhD, MBA; Tracey S. Danaher, PhD; Dan Beckham, MBA;
Rana L.A. Awdish, MD; and Kedar S. Mate, MD, in Mayo Clinic Proceedings,
September 2017; 92(9):1373-1381.
E.M.P.A.T.H.Y.: A Tool to Enhance Nonverbal Communication Between Clinicians
and Their Patients
by Helen Riess, MD, and Gordon Kraft-Todd in Academic Medicine, Vol. 89,
No. 8 / August 2014.
The Science of Empathy by Helen Riess, MD in Journal of Patient Experience 2017, Vol. 4(2) 74-77.
Clinicians’ Strategies for Managing Their Emotions During Difficult
Healthcare Conversations by Donna Luffa, Elliott B. Martin Jr., Kelsey Millsa, Natalia M. Mazzolaa,
Sigall K. Bella, Elaine C. Meyera in Patient Education and Counseling.
September 2016. Volume 99, Issue 9.
Teaching Empathy and Other Compassion-Based Communication Skills by Kevin J. Kelley, PhD in Journal for Nurses in Professional Development
& Volume 29, Number 6, 2013.