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New Patient Story

  • Author: Andrea Ayotte.
  • Date Submitted: Oct 19, 2021
My husband was treated like a vagrant. He was transported by ambulance on October 16th, unable to walk due to his hip being fused. After being x-rayed, he was told to leave the hospital, forced to walk out unaided because “they couldn’t find a cane or crutches”, and he fell down twice. This is a hospital. I EXPECT nothing less than caring hands to help him up. A patient helped him up as staff looked on unsympathetically. A staff member, who absolutely REFUSED to give her name, proceeded to walk outside and yell at him to move after he fell down a third time, calling him a bum. He was trying to crawl to a safer spot as she continued to harass and humiliate him. Thankfully, some very kind security guards helped him up off the ground and a fellow patient found him a wheelchair. The actions of the hospital staff are notable as some of the worst treatment I’ve ever heard of, let alone experienced. This is beyond UNACCEPTABLE behavior of all the staff my husband was unfortunate enough to have to encounter. I want to know that the PA that “treated” him gets further training in how to care for a patient that is physically unable to walk. I want to know that the woman that ran outside calling my suffering, humiliated husband a “bum” is fired. I want your staff trained in integrity, compassion and understanding. I want a formal apology for the behaviors of said staff members. And I want to know why my husband was booted out of a hospital bed, clearly in extreme agony, and forced to wait outside for me to pick him up. I repeat, this is unacceptable and it is not being taken lightly. I will pursue this matter to the fullest extent of my abilities. And I will be sure as many people as possible are aware of your hospital’s current staffing etiquette. I am livid. I am furious. I am not going to go away.