Medical Records: Third Party or Proxy Access
Can I give my family member or other user access to my account?
Yes. If you elect to, you can provide third party access or "proxy"
access to your account. Proxy access enables parents and legal guardians
to access their child, family or companion's online health information.
Due to HIPAA regulations, the consenting parties must fill out the necessary
forms at the hospital in order to gain proxy access. This request must
be made in person to our Medical Records Department at 4990 Pearl East
Circle, Suite 100, Boulder, CO 80301 or 303-415-7760.
Can I get access to my child or family member's account?
Yes, a parent or legal guardian of a minor may request proxy access to
view their child's account. This request must occur in person, and
both parties must be present to complete the appropriate paperwork. To
do this, please visit our Medical Records Department as this request must
be made in person. Visit Boulder Community Health Medical Records Department
at 4990 Pearl East Circle, Suite 100, Boulder, CO 80301 or 303-415-7760.
Hours of operation are Monday - Friday 8:00 am - 5:00 pm.
Will proxy access automatically be severed once a minor reaches a certain age?
Proxy access of minors will automatically be severed once an enrolled user
reaches the age of 13. Per state and federal guidelines, after the child
reaches age 13, all proxy access from the child's account will be
removed and only the child will have access to their portal. The parent
or legal guardian may still obtain a paper copy of the adolescent patient's
health records from the Medical Records Department by signing the appropriate
release of information authorization.
What is the proper procedure for disabling proxy access (other than minors)?
Just like signing up, removing proxy access can only be done in-person
by submitting a revocation form. This can be done by visiting our Medical
Records Department at 4990 Pearl East Circle, Suite 100, Boulder, CO 80301
What happens once I get third party access set up?
You will receive a Welcome Email with a one-time user name and password
and a link to access MyBCH within two (2) business days.
What if my Welcome Email does not arrive?
If you have not received an email within two (2) business days, please
contact Medical Records at 720-854-7760. You will be asked to answer some
security questions to validate your identity.
How do I access information once i am set up as a proxy?
Once you have been granted proxy access by applying in person, you can
log into MyBCH Health Services and select "Change Person" on
the top right corner. You will then be able to select the name of all
users you have proxy access to view. You can see which additional patients
you have proxy access to by clicking "preferences" at the bottom
of the MyBCH Health Services Home Page.