MYBCH Clinics FAQs
1) What can I do with MyBCH Clinics?
Request an appointment with your
Live Better provider and Care Team. If your request can be accommodated, you will
receive an email confirmation by the next business day. If your request
cannot be accommodated, you will receive a call from our scheduling staff
by the next business day to set up an appointment date/time.
Request laboratory, imaging and pathology results from your Care Team.
Send a non-urgent question to your Care Team. A member of your Care Team
will respond to your message within two (2) business days. If your question
requires a more urgent response, please contact your physician’s
office directly by phone.
Complete your health history form and required paperwork available in "Health
Forms" prior to your visit. This can be done electronically by completing
the forms online and submitting them through MyBCH. If you prefer, you
can print the forms through MyBCH to bring to your appointment.
2) Who should I contact if I have questions about MyBCH Clinics?
If you are unable to find the answer to your question listed here, email
your question to
firstname.lastname@example.org or contact your
Live Better clinic directly by phone.
3) What if I have an emergency?
Dial 911 in case of any emergency.
4) What if I need to be seen today?
Call your clinic directly for same-day appointments. Here are links to our
family medicine clinics and
internal medicine clinics. Or you can contact our scheduling group directly at 303-441-2347.
5) What if I need to cancel an appointment?
Appointment cancellations cannot be sent through MyBCH Clinics. If you
need to cancel an appointment, please call our scheduling group at 303-441-2347.
6) How do I find my lab/imaging results?
Laboratory, imaging and pathology results are not automatically sent through
MyBCH Clinics. To request your results, use the "Request Labs/Imaging
Results" option to send a message to your Care Team. A member of
your Care Team will send your results or contact you directly if they
wish to discuss them with you over the phone or in person.
7) What if I have a billing question or want to pay my clinic bill?
MyBCH Clinics does not provide an online bill pay option. If you would
like to pay a bill from your clinic, please call 303-441-2325, Monday
through Friday between the hours of 8:00 a.m. and 4:30 p.m. for assistance.
8) Can I request a prescription refill through the portal?
Yes. Logon to your MyBCH account and click the Prescription Refill button.
9) How do I know which forms I need to fill out before my appointment?
Send a message through the portal option "Message Your Provider"
and let us know what your appointment is for and we will help you through
the process. Keep in mind that not all of our forms are available on MyBCH
Clinics. You may be required to complete additional forms upon check-in
at the clinic.
10) What if I want to request my medical record?
this form in hard copy format to the front desk staff at your clinic.