Patient and Family Advisory Council
The Patient and Family Advisory Council is dedicated to helping Boulder
Community Health improve our ability to meet the needs of our patients.
PFAC members play an important role in improving care by providing feedback
from the patient perspective on treatment, the overall experience and
access issues throughout the continuum of care.
Since PFAC members are all former patients or family members of patients
who have received care within the BCH network, each provides a distinct
and informed external perspective. With their invaluable feedback, BCH
can assess what we are doing well, and identify areas in need of improvement—particularly
in the area of patient experience.
Here are just a few of PFAC’s 2017 accomplishments:
- Jump-started a system-wide initiative to enhance empathetic listening by
doctors and staff in order to better understand the needs of patients
and their loved ones (BCH Listens)
- Developed useful recommendations for simplifying billing information
- Improved the hospital check-in experience
- Reviewed patient-facing component of the new electronic health record
Click here to learn more about requirements for membership. You can also contact
Darrin Judkins at firstname.lastname@example.org.