I needed to get medications refilled for my asthma. It had been a while since I had come in, but my previous PCP, Dr. Rosacci (whom I absolutely adored) was no longer at BCH. I knew I was overdue for an appointment, but COVID-19 was running rampant & regular appointments weren't happening at that point. I spoke to Sue on the phone, and she was SO kind and helpful. Despite everything going on with coronavirus, her calm demeanor helped me feel more at ease.
She set up an appointment for me via phone for the next business day. She asked helpful questions to find a new doctor for me, and got all my info updated so that the appt. would be all ready to go when the doctor called.
Sue was patient and never seemed frustrated, despite the stress health care workers such as herself must be going through at this trying time. Everything went smoothly for my phone appt., and my prescriptions were sent to my pharmacy and ready to pick up that same day. Thank you so much to Sue for helping make a stressful situation far less anxiety-inducing. I appreciate it so much!