Boulder Community Health (BCH) physicians strive to provide patients with
the best possible experience when they come for medical care. Since doctors
must complete a number of tasks during each patient visit, they work to
make every minute count. Some basic preparation by patients can help both
patients and physicians get the most value from every visit.
BCH recommends taking the following steps:
Sign up for MyBCH: We encourage all patients to sign up for the
MyBCH patient portal to utilize the e-check in function to minimize check-in time and complete
required paperwork before arriving at the clinic.
Plan your arrival around BCH’s new check-in policies: Because of COVID-19 in the community, BCH has established new check-in
policies to make every visit to a BCH facility safer. Policies vary depending
on whether your visit is to a clinic or one of our medical facilities.
Please see BCH's updated check-in policies.
Recognize the impact of safety screenings: All patients are screened upon entry to any BCH facility. Depending on
the time of day, this may take several minutes. Please factor that into
your arrival time.
BCH’s updated screening policy.
Have personal information on hand: Make sure to bring a photo ID and insurance card to every in-person visit.
Prioritize your questions: Help the doctor set an agenda by asking your most urgent questions first.
Understand that there may not be time for all questions at one visit.
Complete paperwork before your visit: Do all required online or paper questionnaires before you arrive for your
visit. Much of this can be completed via a patient’s MyBCH account.
Bring your medications or a list
of all medications
Send records ahead of time: This is especially important when you’re making an initial visit
to a new doctor. Check with the clinic for the best method to do this.
It is also helpful to know what tests you’ve had in the past and
when and where they were administered.
Don’t hold back information: The more information the doctor has, the quicker they can figure out what
is going on with your health. This includes talking about things that
some may feel are embarrassing to discuss, like family stress or substance use.
BCH also offers convenient
Virtual Visits for patients who don’t need to see their physician in person. Our
options include a video or phone visit with your physician, as well as
an E-Visit for those who don't need to speak directly with their care
provider. These virtual visits allow patients to receive care from their
home for most non-urgent medical needs. If you need urgent medical care,
please contact your clinic by phone or find a nearby
urgent care center. For medical emergencies, call 911 immediately.
Because our community continues to deal with the spread of COVID-19, BCH
is working tirelessly to maintain a safe environment for patients to receive
care. All patients visiting any BCH facility must wear a mask for the
duration of their visit.
Learn more about BCH’s updated mask policy. Patients can also feel confident knowing that BCH is keeping staff and
the community safe by thoroughly cleaning/disinfecting, routinely screening
and testing all staff for symptoms of COVID-19 and promoting social distancing.
Learn more about BCH’s
thorough and thoughtful plan for providing the safest possible environment for all patients.