Technology is woven into most aspects of modern medical care.
In order to better support patient care, the BCH I.T. team has launched
a new, onsite BCH service desk to help our caregivers who encounter technology issues.
Their goal: To resolve I.T. issues faster so our caregivers can get back
to their patients quicker. We have added seven new, highly-skilled BCH
service desk personnel whose goal is to solve problems during the initial
call. If they can’t fix a particular issue, they will escalate the
problem in real time to our six BCH technical support analysts who can
provide personal support at any BCH location.
With this change, we are aiming to give our BCH staff and caregivers a
higher level of customer service.
Meet the team! Ann Groothedde is the Service Desk Manager. Please welcome
service desk analysts Dustin Phelps, Jennifer King, Dan Simpson, Roberto
Toro, North Rittner and Richard Wakinbugu (not pictured).