Hotel-style room service puts patient satisfaction at the forefront
Boulder Community Health recently rolled out a seasonal menu featuring
fresh, tasty and healthy dishes for inpatients at its
Foothills Hospital. The new Chef Series menu, delivered with hotel-style room service, is
part of the hospital’s continuing commitment to helping patients
feel comfortable and cared for during their hospital stay.
In March 2015, Foothills Hospital rolled out its Just for You® food
service, featuring an overall healthier, tastier inpatient menu delivered
room-service style. Instead of waiting for meals prepared in large quantities
and delivered at set times, Foothills patients can order meals at any
time from 7 a.m. to 7 p.m. daily. Wholesome and tasty dishes — served
hot, fresh and tailored to individual dietary needs — are then brought
to inpatient rooms.
Patients have noticed the change.
"I had several good choices for each meal. Everything was prepared
well and very appetizing," said Roslyn Moskowitz, a Lafayette resident
who recently stayed at Foothills Hospital. "They gave me exactly
what I ordered, and when I wanted it throughout the day. It was a real
improvement over hospital food I’ve had in the past. "
The new Chef Series menu, which debuted on June 6, 2016, is a special seasonal
addition to the hospital’s standard Just for You menu. It features
other flavorsome and healthy meals such as a breakfast with fresh fruit,
honey granola and Greek yogurt; a lunch of tomato-basil-and-two-cheese
flatbread with Caesar salad; and a dinner entrée of rotisserie
chicken with cauliflower-potato mash and steamed broccoli. A variety of
new options will be offered for the July and August Chef Series menus.
“We recognize that delicious and nutritious meals are vital to the
overall hospital-stay experience. Our kitchen operations have undergone
significant changes to provide exceptional food and service to patients,”
said Tom Ingalls, BCH’s director of food service. “With our
new Chef Series menu, patients can enjoy fresh from-scratch cooking based
on seasonality and current food trends, while still getting the high nutrition
they need for their recovery.”
A Pilot Site for Aramark
Both the Just for You and Chef Series menus were developed by Foothills
Hospital’s food and nutrition provider, Aramark Healthcare.
Recipes selected for the Chef Series were developed with input from culinary
experts focused on creating nutritionally sound, great-tasting meals that
would help improve patient satisfaction.
Foothills Hospital is one of a handful of health care facilities piloting
Aramark’s Chef Series menu. The pilot will gather feedback from
patients and food service staff, helping Aramark decide which Chef Series
items to incorporate into its nationwide Just for You food service program.