BCH Listens: Provider Tools
'Listening is the very essence and touchstone of the services BCH provides'
– PFAC member
Unlike hearing, listening is a skill that improves with conscious effort
and practice. At it's essence, listening effectively can be as simple
as taking a breath before you enter a patient's room or enter a new
meeting or situation.
BCH Spiritual Care Manager has also created a new tool to help us listen
more effective, called P-A-R.
P- Pause and breathe before all of our interactions.
A- Assess for the mood and the tone what's happening in the room.
R- Respect the person by responding and reflecting what is occuring in
When busy and task-oriented, it can be hard at times to simultaneously
communicate your compassion.
Try using the HEART-HEAD-HEART technique:
Your first communication is from the HEART.
("I care about you. I want to help.")
Your second communication is from the HEAD - rational and objective information
sharing or decision-making.
("What are we going to do to fix this problem?")
The final communication is once again from the HEART.
("I care about you, and I want to help.")
Both HEAD and HEART messages are important.