About Your Health Record

1) Where does the information in MyBCH Health Services come from?
The information comes from your BCH Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.

2) How do I communicate my medical concerns?
MyBCH Health Services is not used to communicate medical concerns to your current care provider. For individual contact information, please visit our Physician Directory. If you are experiencing an urgent medical problem, please call 911 immediately.

3) Why does some of my new activity not display as bold?
New activity will not always show up as bold. Please check MyBCH Health Services frequently for any updated information such as changed allergies, updated labs or updated reports.

4) What do my lab test results mean?
• MyBCH Health Services can be used to view your lab test results. On occasion, there are minor abnormalities or results outside of the standard range reported with patient lab tests which are not significant. If you have any questions or concerns regarding an abnormal result, please contact your current care provider. For individual contact information, please visit our Physician Directory.
• Another excellent resource to understand the many clinical lab tests that are used for routine care and the diagnosis and treatment of many diseases is www.LabTestsOnline.org.
• For more information on your results or if your lab test does not display standard ranges, please see your "Health Summary" for a more complete picture of your test results.

5) What does my report mean?
Findings and/or interpretations in a diagnostic report are not a final diagnosis. Diagnostic reports are one of several tools your provider(s) may use to make a diagnosis. If you have any questions or concerns regarding your report, please contact your current care provider. For individual contact information, please visit our Physician Directory.

6) What is a Radiology Consult?
You may see a “Radiology Consult” report if an outside radiologist study was conducted. This may also appear if you had a consultation with a radiologist before your radiology procedure

7) Some of my information is incorrect or has changed. How can I request this be updated?
• If you notice an error in your personal information, such as address and phone number, please send us a change request through MyBCH Health Services. The change request can be found by clicking Profile, and then Update Profile.
• If you see information in your medical history that is incorrect, please notify the Medical Records Department on the BCH Foothills Campus in the Tebo Family Medical Pavilion at 4747 Arapahoe, Suite G30, Boulder. For your privacy, any updates or corrections to your medical record must be requested in person with a photo ID. Changes cannot be made over the phone. If you have questions, please call the Medical Records Department at HIM@bch.org or 720-854-7760.

8) How do I change my email address?
• To change the email where you receive notifications, click on the link “Preferences” (located at the bottom of the Home Page) and choose “Update User Preferences.” Follow the prompts described to update your notification email address.
• To update your email address that we have on file, please also click on “Update Profile” and make the corresponding changes on that page. Please allow two business days for the requested change to appear in MyBCH Health Services.

9) How can I get access to additional medical record information that is not contained within MyBCH Health Services?
Historical records (over two years old), behavioral health records, and some lab tests (e.g. microbiology cultures and pathology results) will not appear in MyBCH Health Services. To obtain copies of your full medical record please contact the Medical Records Department to submit a HIPAA compliant release form. More information on this process can be found here. Please note that there is a charge for personal copies of medical records. This charge is determined by the Colorado Department of Public Health.

10) How do I download a copy of my health record?
If you need a copy of your Medical Record you can print it using the Print function. To download a copy of your medical record you will need an extraction program that supports AES (Advanced Encryption Standard). The Windows standard decompression function does not decompress AES encrypted files. To download your summary, you will need a separate utility -- either 7-ZIP (http://www.7-zip.org/) or WinZip (www.winzip.com/‎) -- installed on your computer.

Your Health Summary contains sensitive information. If downloaded, you are responsible for protecting and deciding with whom to share this information. If you do decide to download your record, follow these steps:

1. Ensure you have installed a utility that supports AES, such as WinZip or 7-ZIP.
2. To protect your health information, enter a password that will be used by you to access your Health Summary on your computer. Your password must have a minimum of 8 characters.
3. Select the Download button and save the health record summary files to a folder on your computer.
4. Select the folder to which you have downloaded and double click the folder to view the files inside.
5. Enter the password you have defined.
6. To view your Health Summary, select the HealthSummary.html file. This file is no longer protected and must be deleted after use to protect your information.

11) Where can I find text alternatives for any non-text content?
MyBCH Health Services provides a Continuity of Care document that can be changed into other forms, such as large print, Braille, speech, symbols or simpler language. To view this alternative content, please visit this link and use your established credentials to log on.

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